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• On Google Chrome, click on the three dots from the upper-right corner of the web browser.
• Then, click on More tools > Developer Tools. The Developer Tools panel opens.
• From the Developer panel, select the Console tab.
• Click on the Cog icon to open the Console settings.
• From the Console settings, click on the Preserve log checkbox and Log XMLHttpRequests.
• Next, click on the Clear button. This is to start clean when reporting an issue.
• Try to repeat the issue you have observed. The network activity will be recorded.
• Once you have repeated the issue, right-click on the Console panel. A context menu will open.
• From the context-menu, click on the Save as menu.
• Save the .log file to your computer and attach to your email for our Support team

• On Mozilla Firefox, click on the hamburger icon from the upper-right corner of the web browser.
• Then, click on Web Developer > Toggle Tools. The Developer Tools panel opens.
• From the Developer panel, select the Console tab.
• Next, click on the Persist log checkbox.
• Enable both Debug and XHR filters.
• Then, click on the Clear button. This is to start clean when reporting an issue.
• Try to repeat the issue you have observed. The console activity will be recorded.
• Once you have repeated the issue, right-click on the Console panel. A context menu will open.
• From the context-menu, click on the Select all menu.
• Then, open the context-menu again, and click on the Copy message menu.
• Open a text editor and paste the log that you have copied.
• Save the file as a text file with .txt extension to your computer and attach to your email for our Support team.

• Start Apple Safari.
• Click on the Safari menu and choose Preferences.
• Click on the Advanced tab.
• On the Advanced tab, click on the checkbox to Show Develop menu in menu bar.
• Ensure that the Develop menu is visible between the Bookmarks and Window menus.
• Then, close the Preferences window.

• On Apple Safari, click on the Develop menu.
• Then, click on Show Web Inspector. The Developer panel opens.
• From the Developer panel, click on the Console tab.
• Ensure that the filter for All is selected.
• Next, click the checkbox for Preserve Log.
• Then, click on the Clear Network Items button.
• Try to repeat the issue you have observed. The console activity will be recorded.
• Once you have repeated the issue, select all and copy the entire contents of the console activity.
• Then, paste the contents into a text editor and save to your computer.
• Send the log file to the Support team for analysis.

• On Microsoft Edge, click on the three dots icon from the upper-right corner of the web browser.
• Then, click on More tools > Developer Tools. The Developer Tools panel opens.
• From the Developer panel, click on the Console tab.
• Next, click on the Preserve log checkbox.
• Ensure that the All filter is selected.
• Then, click on the Clear button (or CTRL-L from the console page). This is to start clean when replicating an issue.
• Reproduce the issue that you have observed.

Note: The console activity records all events during the session. Moreover, you may also need to click on the triangle icon of a recorded activity to show additional logging information useful for troubleshooting.

• Next, click and highlight all entries from the Console tab.
• Then, right-click and choose the Copy menu.
• Open a text editor and paste the log that you have copied.
• Save the file as a text file with .txt extension to your computer and attach to your email for our Support team.