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Knowledge base
Try Opinyin Free for 21 days
Try Opinyin Free for 21 days
1
Learn how you can try Opinyin free for 21 days
Freshdesk Integration
Configuration
9
Opinyin Advanced Webhooks for Freshdesk
Opinyin Ticket Description Analyser for Freshdesk
Survey invite emails don't get sent by Freshdesk when I close a ticket
How do I create an effective satisfaction survey invite canned response in Freshdesk
Can I send surveys to tickets created by Freshchat?
View all 9
Getting started with us
Your account
0
FAQs:
Registration/Logging In
4
I did not get a verification email during registration
I have forgotten my password
I have forgotten my user name
My credentials are invalid even though I have reset my password
Trial Period
3
Can I trial a subscription plan for free?
I want to trial a different plan. How do I go about this?
Can I trial Opinyin AI for free?
Pricing
3
Is Opinyin AI available on all plans?
What is the difference between the plans you offer?
Can I share Freshdesk Integration Agents share response allowance?
Integrations
3
Where can I find my Opinyin App API key for Freshdesk
Can I use Opinyin with Mailchimp?
Can I use Opinyin with Campaign Monitor?
Reporting
6
How can I get my satisfaction scores?
Where can I see what customers have said?
How can I change the date range to report on?
How can I choose which survey question to report on?
How do I know how many people have responded to a survey?
View all 6
Account Administration
0
Using the power of Opinyin AI
4
What is the Comparative Linguistic Analysis Score (CLAS)?
How does Opinyin AI work?
How does the Opinyin AI give me unlimited discovery of my CX issues?
How do I get my customer's key pain and pleasure points?
Launching your survey
0
General
5
What browsers can I use with Opinyin?
How do I write an effective survey invite email?
Obtaining an Network Connection log file
Obtaining a Console Log
How to save a Browser Console Log
Creating Surveys
1
Can I have checkbox, multiple choice, data picker & drop-down style questions?
Using Opinyin
Getting Started
1
Survey creation quick start guide
FAQ
0
Help Desk Software
by Freshdesk