Opinyin

Try Opinyin Free for 21 days 1

• Learn how you can try Opinyin free for 21 days

Configuration 9

• Opinyin Advanced Webhooks for Freshdesk
• Opinyin Ticket Description Analyser for Freshdesk
• Survey invite emails don't get sent by Freshdesk when I close a ticket
• How do I create an effective satisfaction survey invite canned response in Freshdesk
• Can I send surveys to tickets created by Freshchat?

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Your account 0

Registration/Logging In 4

• I did not get a verification email during registration
• I have forgotten my password
• I have forgotten my user name
• My credentials are invalid even though I have reset my password

Trial Period 3

• Can I trial a subscription plan for free?
• I want to trial a different plan. How do I go about this?
• Can I trial Opinyin AI for free?

Pricing 3

• Is Opinyin AI available on all plans?
• What is the difference between the plans you offer?
• Can I share Freshdesk Integration Agents share response allowance?

Integrations 3

• Where can I find my Opinyin App API key for Freshdesk
• Can I use Opinyin with Mailchimp?
• Can I use Opinyin with Campaign Monitor?

Reporting 6

• How can I get my satisfaction scores?
• Where can I see what customers have said?
• How can I change the date range to report on?
• How can I choose which survey question to report on?
• How do I know how many people have responded to a survey?

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Account Administration 0

Using the power of Opinyin AI 4

• What is the Comparative Linguistic Analysis Score (CLAS)?
• How does Opinyin AI work?
• How does the Opinyin AI give me unlimited discovery of my CX issues?
• How do I get my customer's key pain and pleasure points?

Launching your survey 0

General 5

• What browsers can I use with Opinyin?
• How do I write an effective survey invite email?
• Obtaining an Network Connection log file
• Obtaining a Console Log
• How to save a Browser Console Log

Creating Surveys 1

• Can I have checkbox, multiple choice, data picker & drop-down style questions?

Getting Started 1

• Survey creation quick start guide

FAQ 0