Opinyin support may need to view your web browser’s console logs when helping you troubleshoot an issue. Your console logs may provide additional info about what is causing your issue. 


Please use the following instructions to save the log.


Console logs in Chrome

  • In your Google Chrome window, click the three dots icon in the top right corner.
  • In the dropdown menu, select More Tools.
  • In the next dropdown menu, select Developer Tools.
  • In the sidebar that opens, Opinyin Support may request logs from the Network or Console tab at the top.
  • Copy the console logs to your clipboard or take screenshots of the logs to share with Opinyin  Support.

 

Console logs in Firefox

  • In your Mozilla Firefox window, click the three horizontal lines icon in the top right corner.
  • In the dropdown menu, select More Tools.
  • In the next dropdown menu, select Browser Console.
  • A popup window will appear with your logs.
  • Copy the console logs to your clipboard or take screenshots of the logs to share with Opinyin Support.

 

Console logs in Safari

  • Open a Safari window.
  • In the top menu of your Mac computer, select Safari.
  • In the dropdown window, select Settings.
  • In the pop-up window, select Advanced from the pop-up windows top menu.
  • Select Show Develop menu in menubar to enable the checkbox.
  • Close the pop-up window.
  • In the top menu of your Mac computer, select Develop.
  • In the dropdown menu, select Show Web Inspector.
  • Copy the console logs to your clipboard or take screenshots of the logs to share with Opinyin Support.

 

Console logs in Microsoft Edge

  • In your Microsoft Edge window, click the three dots icon in the top right corner.
  • In the dropdown menu, select More Tools.
  • In the next dropdown menu, select Developer Tools.
  • Copy the console logs to your clipboard or take screenshots of the logs to share with Opinyin Support.