Opinyin provides both traditional NPS©, CES and CSAT scores directly in the real-time dashboard so you can continue to monitor customer satisfaction in the same way if you have measured it previously with another solution. The same graphs are provided for the Comparative Linguistic Analysis Score (CLAS)TM so that you can get a side by side view of performance.
You can also get a historical graph of the average score on both a daily and 30-day rolling average.
As well as the total no. of responses and the total in each category on the same basis.
NPS is a registered trademark, and Net Promoter Score is a service mark, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.