Reporting

How can I get my satisfaction scores?
Opinyin provides both traditional NPS©, CES and CSAT scores directly in the real-time dashboard so you can continue to monitor customer satisfaction in the ...
Tue, 22 Sep, 2020 at 1:32 PM
Where can I see what customers have said?
Every response submitted to Opinyin is stored and available historically as long as your subscription is active.  The responses tab in the reporting Dashboa...
Tue, 22 Sep, 2020 at 2:21 PM
How can I change the date range to report on?
You can change the date range of a report by clicking the 'Select date and time range to report on:' drop-down and selecting custom dates or a pre...
Mon, 21 Sep, 2020 at 4:50 PM
How can I choose which survey question to report on?
Select the dashboard option in the sidebar menu. Click the 'Select survey question to report on:' drop-down at the top of the page to choose your ...
Mon, 21 Sep, 2020 at 4:05 PM
How do I know how many people have responded to a survey?
The number of responses is recorded for every question in a survey. Some respondents might not complete all the questions in a survey so the count of respon...
Tue, 22 Sep, 2020 at 9:16 AM