Configuration

Setting up the Opinyin App on Freshdesk
Please go through the instructions carefully as you need to configure the Opinyin App on both Freshdesk and Opinyin.  Step 1 – Opinyin Account Creation: ...
Mon, 21 Sep, 2020 at 7:11 AM
Survey invite emails don't get sent by Freshdesk when I close a ticket
Following are the most common causes for this: The group that the ticket is assigned to does not have a survey assigned to it in the Opinyin Freshdesk Adm...
Fri, 16 Oct, 2020 at 2:27 PM
How do I create an effective satisfaction survey invite canned response in Freshdesk
This article assumes you are already familiar with creating canned responses in Freshdesk. Click here for more details on creating canned responses. Whe...
Mon, 7 Dec, 2020 at 7:50 AM
Can I send surveys to tickets created by Freshchat?
Yes, but you must ensure that you collect the contact's email address in any Freshchat conversations and then map this to the ticket when the Fres...
Mon, 14 Dec, 2020 at 10:51 AM
Can I get an alert when negative feedback is recieved?
Yes. You can do this using native Freshdesk Automations The Opinyin App will automatically update the original ticket with the feedback as a private note. ...
Mon, 14 Dec, 2020 at 11:59 AM
Do I need an Opinyin agent licence for every Freshdesk agent I have?
No, you do not need an Opinyin agent licence for every Freshdesk agent you have. The aggregate allowance of the Opinyin agents you purchase is shared across...
Sun, 7 Feb, 2021 at 9:24 AM
Do I need a Opinyin Account for every Freshdesk Account I have?
No you don't. If you have more than one Freshdesk Account you can share you Opinyin Account API key and your question response allowance across all...
Tue, 23 Feb, 2021 at 4:27 PM