Configuration
Opinyin Advanced Webhooks is a simple no-code solution to integrate Freshdesk with your other systems to further increase automation and productivity, getti...
Tue, 30 Jan, 2024 at 12:05 PM
With market-leading integration into Freshdesk, Opinyin is a highly cost-effective and quick-to-implement CX analysis tool whose patented AI text analytics ...
Tue, 30 Jan, 2024 at 7:19 PM
Please go through the instructions carefully as you need to configure the Opinyin App on both Freshdesk and Opinyin. Step 1 – Opinyin Account Creation: ...
Mon, 21 Sep, 2020 at 7:11 AM
Following are the most common causes for this: The group that the ticket is assigned to does not have a survey assigned to it in the Opinyin Freshdesk Adm...
Fri, 16 Oct, 2020 at 2:27 PM
This article assumes you are already familiar with creating canned responses in Freshdesk. Click here for more details on creating canned responses. Whe...
Mon, 7 Dec, 2020 at 7:50 AM
Yes, but you must ensure that you collect the contact's email address in any Freshchat conversations and then map this to the ticket when the Fresh...
Mon, 14 Dec, 2020 at 10:51 AM
Yes. You can do this using native Freshdesk Automations The Opinyin App will automatically update the original ticket with the feedback as a private note. ...
Mon, 14 Dec, 2020 at 11:59 AM
No, you do not need an Opinyin agent licence for every Freshdesk agent you have. The aggregate allowance of the Opinyin agents you purchase is shared across...
Sun, 7 Feb, 2021 at 9:24 AM
No you don't. If you have more than one Freshdesk Account you can share you Opinyin Account API key and your question response allowance across all ...
Tue, 23 Feb, 2021 at 4:27 PM